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Frequently Asked Questions

While we aim to provide products that closely resemble the pictures, slight variations can occur due to factors like lighting and monitor settings. We strive to ensure the product meets your expectations in terms of quality and functionality. For any concerns, our customer support team is here to assist you.

You can typically view your sales receipt in your account dashboard or by accessing your purchase history. If you made the purchase online, check your email for an order confirmation that may include a link to the receipt. If you made the purchase in-store, the cashier should have provided you with a physical copy of the receipt. If you are unable to locate your sales receipt or need further assistance, please contact our customer support team who will be happy to assist you in retrieving the necessary information.

To initiate a return, please follow these steps:

  1. Review the return policy: Familiarize yourself with our return policy to ensure your item is eligible for return. Note any specific conditions or timeframes mentioned.

  2. Prepare the item: Ensure the item is in its original condition with all packaging, tags, and accessories included. If applicable, make sure any seals or protective films remain intact.

  3. Contact customer support: Reach out to our customer support team via phone, email, or online chat. Provide them with the necessary details, such as your order number, item description, and reason for return. They will guide you through the return process and provide instructions.

  4. Arrange for return shipping: Depending on the item and our return policy, you may be responsible for arranging the return shipment. Follow the provided instructions to ship the item back to us using a reliable shipping service.

  5. Await refund or exchange: Once we receive the returned item and verify its condition, we will process your refund or exchange according to our return policy. This may involve crediting the original payment method or providing store credit.

If you have any further questions or need personalized assistance, please don’t hesitate to contact our customer support team.

Yes, we do restock items that are indicated as “out of stock.” We strive to maintain a consistent inventory and regularly replenish our stock. Please keep an eye on our website or contact our customer support for updates on the availability and estimated restocking timeframe of the specific item you are interested in. We value your business and will make every effort to ensure you can purchase the desired item when it becomes available again.

We offer shipping to various locations depending on our shipping policy. During the checkout process, you will be prompted to enter your shipping address, including the recipient’s name, street address, city, state/province, postal code, and country. Please ensure that you provide accurate and complete information to ensure smooth delivery. If you have any specific shipping inquiries or if there are any restrictions on shipping to certain regions, kindly reach out to our customer support team for further assistance.

Have any query? Fill the form one of our team member will contact you shortly.

CONTACT US FOR ANY QUESTIONS

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Name

Our Industries

Plot no. 69, Kalyan Murbad Road, Varapgaon, Kalyan, Maharashtra

TOLLFREE - 18002666930

renityaindustries@gmail.com

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